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Which Repetitive Task Should You Improve First?

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Start with a process your team understands and can describe from beginning to end. The first step is understanding the work, rather than purchasing another tool.

Follow One Real Task

Describe what starts the task, who handles it, which information is needed and how someone knows it is complete. Include the people doing the work in this discussion.

Look For Repeated Effort

Identify repeated data entry, manual reminders, waiting for approval and searching for the latest information. Describe an example rather than simply saying the process is slow.

Include Exceptions

What happens when information is missing, approval is refused or the usual person is away? A process description should include these situations before automation is considered.

Define A Useful Outcome

Choose a practical way to review the change, such as fewer repeated entries or clearer ownership. Record the current process so the comparison has a starting point; do not assume a saving before measuring it.

Keep The First Scope Manageable

Microsoft’s Power Automate planning guidance begins with the business problem, the existing process and the requirements. Bring one workflow to the conversation and discuss the scope before selecting a technical approach.

Further reading: Microsoft Power Automate planning guidance.

Discuss a workflow review →

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EXPERIENCE THROUGH THE YEARS

Customer Feedback & Project Experience

CUSTOMER FEEDBACK · 2016

Migration, Backup & Storage

Ms. Pam expressed satisfaction with the technical services, project support and deliverables for a migration, backup and storage project.

Ms. Pam

Summary of customer feedback received in 2016 · Project in 2015

PROJECT EXPERIENCE · 2015

Technology For Office & Production

Deployment of desktop computers, laptops, tablets and printers for office and production operations, with after-sales support.

Mr. Hadi

Summary of a historical project record · Go-live September 2015

Historical feedback and project records. Dates refer to the original feedback or project. Tap the cards or press Enter to pause or resume.